Six Sigma Solve High Staff Turnover - 639 Words

Six Sigma Case Study Reducing Employee Turnover in a Hospital System The Challenge A three-facility hospital system was facing a challenge with employee turnover. Statistics showed that almost 50 percent of terminations were employees in the first year of their employment, a number that was more than 20 percent higher than the national average. The hospital system estimated that terminations cost as much as $2.2 million annually, and that reducing terminations could have significant impact on its bottom line by eliminating rework inside the hospital’s HR department. A Six Sigma team was brought together to examine the situation. After deciding this was a top priority for the organization, the team began work on a DMAIC project to see†¦show more content†¦Lastly, the team found a number of hidden factors such as recruiters keeping the â€Å"best† applicants in their office for future openings rather than filling them immediately. These issues indicated to the team that there was not a good process in place for pooling qualified candidates when openings became available. During the Analyze phase, the project team used FMEA and survey analysis tools to narrow the project focus to four key areas: manager evaluations to include ratings related to prescreening, learning more about the jobs for which they are recruiting and turnover. †¢ An applicant screening sheet to minimize the Solution Adjust the hiring process number of unqualified applicants and to more clearly define each candidate’s qualifications. †¢ An interactive workshop for managers to Benefits/Results †¢ Estimated annual savings of $300,000 †¢ 15% turnover reduction show them how to use proper interviewing guidelines and screening criteria for all vacancies. †¢ A standardized list of â€Å"cultural fit† questions. Key Tools Used †¢ FMEA †¢ Fishbone Diagram †¢ Process Flow Diagram †¢ CE Matrix †¢ Attribute Gauge RR †¢ Capability Analysis †¢ Binary Logistic Regression †¢ Control Plan The organization also decided to implement job shadowing in the department where there was the highest turnover rate as a case study toShow MoreRelatedHp Hood Case Study1852 Words   |  8 Pagesopportunities to create better workers. Business Case Executive Summary Employee turnover at HP Hood costs the company on average $1.24 million per year. This has led to perpetually understaffed facilities and an overworked human resource department. A reduction of employee turnover is possible by investing in human resource analytics. By building a database of current employees HP Hood can decrease employee turnover, increase employee morale, and improve long term planning at the operational levelRead MoreThe Chief Of The Nursing Supervisor Department1992 Words   |  8 Pagesworked on a very detailed resource binder intended to support personnel temporarily filling the Nursing Officer of the Day (NOD) role. The Nursing Supervisor section experiences a great deal of turnover related to staff being pulled away for military obligations. Ms. Smith now has five permanent non-military staff members including herself and but she also relies on military personnel as needed to support staffing demands and satisfy mandatory military training requirement s. Ms. Smith hired one new permanentRead MoreProblem Definition: Riordan Manufacturing3901 Words   |  16 Pages$46 million dollars (Riordan, 2008). 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